Frequently Asked Questions
General Questions
What is AAS Direct?
AAS Direct is a USA-based online supplier of performance-enhancing products including anabolic compounds, peptides, growth products, wellness supplements, cannabis products, and specialty items. We focus on quality, affordability, discreet shipping, and reliable customer support.
Where are you located?
We operate as a USA domestic source. Orders are processed and shipped from within the United States.
Are your products tested?
Yes. Our products are tested to help ensure purity, consistency, and accuracy. Quality control is one of our top priorities.
Do you sell internationally?
At this time, shipping availability may vary depending on your location. Contact us before ordering if you are outside the USA.
Ordering & Payments
How do I place an order?
Simply browse the shop, add products to your cart, and proceed to checkout. Once payment is confirmed, your order will be processed and shipped.
What payment methods do you accept?
We accept cryptocurrency payments for fast, secure, and private transactions.
Which cryptocurrencies do you accept?
We currently support major cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and selected stablecoins. Available options will appear during checkout.
Can I pay with a credit card?
Payment options may change over time. The checkout page will display all currently accepted methods.
Will I receive an order confirmation?
Yes. Once your order is placed, you will receive a confirmation email with your order details.
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times depend on your location and shipping method selected at checkout.
Is shipping discreet?
Yes. All orders are packaged discreetly to protect customer privacy.
Do you provide tracking information?
Yes. Tracking details are sent once your order has shipped.
What happens if my package is delayed?
Shipping delays can occasionally occur due to carrier issues or holidays. If your tracking has not updated for an extended period, contact us for assistance.
What if my package arrives damaged?
Please contact us within 48 hours of delivery with photos of the package and products so we can review the issue.
Product Questions
Are your products for medical use?
Products sold on this website are intended for research, educational, or personal wellness purposes only. Always consult a qualified healthcare professional before using any performance-enhancing or wellness product.
How should products be stored?
Store products in a cool, dry place away from direct sunlight and out of reach of children and pets.
Do you provide dosage advice?
We do not provide personalized medical advice. Customers should conduct their own research and consult a healthcare professional before use.
Are peptides and injectables sterile?
Products are handled according to strict quality standards. Always follow proper storage and handling procedures.
Account & Support
Do I need an account to place an order?
No, but creating an account allows you to track orders and view your order history more easily.
How can I contact support?
We currently provide customer support via email only.
Email: info@aas-direct.com
How quickly do you respond to emails?
Most inquiries receive a response within 24–48 business hours.
Can I cancel or modify my order?
If your order has not yet shipped, we may be able to make changes. Contact us as soon as possible after placing your order.
Privacy & Security
Is my information kept private?
Yes. Customer privacy and confidentiality are extremely important to us. Orders are processed securely and packaged discreetly.
Are cryptocurrency payments secure?
Yes. Crypto payments provide an additional layer of privacy and security for customers.
Will my billing information appear on packages?
No. Packages are shipped discreetly without revealing product details.
Returns & Refunds
Do you accept returns?
Due to the nature of our products, returns may be limited. Contact support regarding any issues with your order.
What if I receive the wrong item?
If you receive an incorrect item, contact us immediately with your order number and photos if applicable.
Do you offer refunds?
Refunds or replacements are reviewed on a case-by-case basis depending on the situation.
Final Note
If you have additional questions not covered here, contact our support team anytime at: